FAQs

Frequently Asked
Questions

What is a freight forwarder?
Do I need a customs broker to import goods?
I moved from overseas back to Australia. How can I ship my belongings by container?
Do I need a permit for food trailers/caravans/vehicles?
Do you offer refrigerated transport/shipping?
Can I send CHEP pallets?
What is airline chargeable weight?
Will you guarantee transit/sailing times?
Do you have a weighbridge?
Should I consider insurance for my goods?
What defines a commercial shipment?
I want to buy something online and get it shipped to me. Do you do that?
Do I need a business to be able to import/export goods?
Do you have offices around Australia?

Useful resources

Terms and abbreviations

General shipping requirements

Incoterms

Need to know something else?

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