Frequently Asked
Questions

A freight forwarder is a professional who assists in the movement of goods for import/export. They ensure correct documentation and procedures are adhered to and manage everything from door-to-door.

Yes. All importers require a registered customs broker to clear goods. Make sure this is organised prior to buying the goods from overseas or before the goods arrive.

Personal and household effects removals are often best arranged by international removalists, however our team at EES can assist you with shipping and answer any questions you may have. Our staff have extensive experience in this area and can direct you to the best option for your needs.

Yes, this is required prior to importing any vehicles into Australia.

EES can offer both domestic and international refrigerated transport. Throughout Australia and overseas, we can provide pallet and reefer container transport, loading at our depot, and holding refrigerated goods. We can also provide chilled transport for beverages and other products and international shipping using reefer containers loaded at your site or our depot.

CHEP pallets can be used Australia-wide only. We can provide alternative pallets for use for international shipping, meeting all requirements.

Air freight is calculated based on the actual weight or airline chargeable weight (ACW). Airline chargeable weight is based on the size of your consignment in cubic metres x 167kgs. So, for every 1m3 of freight, the airline allow 167kgs. If your actual weight exceeds this, the airline will charge whichever is higher. For example, for 1m3 at 200kgs, the airline charges 200kgs. For 1m3 at 150kgs, the airline will charge 167kgs.

All transit times are estimated only based on information provided by shipping lines, airlines and third-party transport. EES Shipping will do everything possible to maintain transit times, and where this is not possible, we will continue to monitor and update you as the freight moves.

No, but we can direct you to multiple options within metro Perth area.

Yes. Insurance is extremely affordable and it’s worth covering your goods.

Commercial freight is any freight that has been purchased or sold from one buyer to another, whether for business or private use.

Yes, we can assist with this, from door-to-door or any alternative. A commercial value and documentation will be required for customs purposes.

Yes, an ABN number is required for international shipping for commercial goods.

We now have staff on the ground in Melbourne and Brisbane, with plans for expansion in each state.