FAQs

Frequently Asked
Questions

What is a freight forwarder?
Do I need a customs broker to import goods?
I moved from overseas back to Australia. How can I ship my belongings by container?
Do I need a permit for food trailers/caravans/vehicles?
Do you offer refrigerated transport/shipping?
Can I send CHEP pallets?
What is airline chargeable weight?
Will you guarantee transit/sailing times?
Do you have a weighbridge?
Should I consider insurance for my goods?
What defines a commercial shipment?
I want to buy something online and get it shipped to me. Do you do that?
Do I need a business to be able to import/export goods?
Do you have offices around Australia?
What’s the difference between a freight forwarder and a customs broker?
How do freight forwarders differ from other logistics providers?
What charges am I liable for?
How much does a freight forwarder cost in Sydney?
How do Incoterms affect freight forwarding?
What regulatory and compliance concerns should I have?
What documents do I need to provide when importing to Australia?
What’s the difference between a customs broker and a freight forwarder?
What charges am I liable for?
What items are restricted or prohibited from being imported into Australia?
What happens if my cargo is held by customs?
How much does a customs broker cost in Australia?
What are the regulatory and compliance considerations for freight forwarding?
What sets apart a freight forwarder from a customs broker in Australia?
How do freight forwarders differ from other logistics providers?
What are the charges I need to be aware of in Australia?
What are the typical costs associated with hiring a freight forwarder in Australia?
How do Incomers impact freight forwarding?
What are the regulatory and compliance considerations for freight forwarding?

Useful resources

Terms and abbreviations

General shipping requirements

Incoterms

Need to know something else?

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